Nature of Services

The Company provides real-time transaction processing, fraud scoring, identity verification, and related risk management services.

These Services are consumed at the time of execution. Once a transaction is processed, screened, scored, verified, or transmitted through our systems, the service has been fully rendered.

Accordingly, fees are generally non-refundable except as expressly stated below.

Transaction Processing Fees

Fees associated with:

• Payment authorization requests
• Fraud scoring or risk evaluation
• Identity verification checks
• Pre-transaction screening
• API calls
• Retry or reprocessing attempts
• Data enrichment
• Third-party pass-through services

are earned at the time the request is processed and are non-refundable once executed.

This applies regardless of:

• Whether the underlying transaction is later approved or declined
• Whether the merchant fulfills the order
• Whether the transaction later results in a chargeback
• Whether fraud is later confirmed or suspected

Pass-Through and Third-Party Costs

Certain Services involve third-party networks, data providers, identity bureaus, payment processors, or card networks.

Third-party fees, network assessments, interchange, and data access costs are non-refundable once incurred.

Billing Disputes

If you believe a billing error has occurred:
1. You must notify us in writing within 7 calendar days of the invoice or charge date.
2. Dispute submissions must include transaction IDs, invoice reference numbers, and a detailed explanation.
3. Failure to notify us within this timeframe constitutes acceptance of the charges.
We will investigate in good faith. If we determine that a billing error occurred due solely to our internal system miscalculation, we may issue:

• An account credit, or
• A refund to the original payment method, at our discretion.

No Performance-Based Refunds

Fraud screening and risk scoring are predictive services based on statistical models, rules engines, third-party data, and machine learning systems.

We do not guarantee:

• That fraud will be prevented
• That all legitimate transactions will be approved
• That chargebacks will not occur
• Any specific approval rate or fraud rate

Fees are not contingent upon transaction outcome, fraud occurrence, or chargeback ratios.

Chargebacks and Payment Disputes Against Us

Initiating a chargeback or payment dispute for valid service fees without first contacting us constitutes a breach of this Policy.

If a chargeback is filed:

• We reserve the right to immediately suspend API access and transaction processing.
• Outstanding balances may become immediately due.
• Administrative and chargeback recovery costs may be assessed.
• Continued service may require prepaid funding or risk reserve.

Fraudulent, abusive, or bad-faith chargebacks may result in permanent termination of services.

Service Interruptions

Refunds will not be issued for:

• Network latency
• Temporary outages
• Maintenance windows
• Third-party service interruptions
• Card network or banking disruptions

If a formal Service Level Agreement (SLA) exists under a separate executed agreement, remedies will be governed exclusively by that agreement.

Termination for Risk, Fraud, or Compliance

We reserve the right to suspend or terminate services immediately if we determine, in our sole discretion, that a client:

• Presents excessive fraud risk
• Violates card network rules
• Engages in deceptive practices
• Circumvents fraud controls
• Initiates abusive disputes

In such cases, no refunds will be issued for services already rendered.

Credits at Company Discretion

Any credit issued:

• Is non-transferable
• Has no cash value unless required by law
• May be revoked in cases of fraud or misuse

Issuance of a credit does not constitute an admission of fault.

Modifications to This Policy

We may update this Policy from time to time. Continued use of the Services after updates constitutes acceptance of the revised terms.

Contact Information

Billing and dispute inquiries must be submitted to:

Email: billing@midsuite.com
Support Portal: https://portal.midsuite.com
Mailing Address:
MIDSuite, LLC
2810 N Church St #448421
Wilmington, DE 19802

Prepaid Funding and Risk Reserve

1. Prepaid Funding Requirement

The Company may require Clients to maintain a prepaid balance (“Prepaid Balance”) to cover transaction processing fees, fraud screening fees, API usage, third-party pass-through costs, chargeback recovery expenses, and any other amounts due under the Services.

The Company may, in its sole discretion:

• Require prepaid funding prior to activation of Services;
• Convert an existing account to prepaid status;
• Increase required minimum balances based on transaction volume, fraud rates, or risk exposure;
• Refuse to process transactions if sufficient funds are not available.

Services may be automatically suspended if the Prepaid Balance falls below required minimum levels.

2. Minimum Balance Requirements

Clients must maintain a minimum Prepaid Balance as determined by the Company. Minimum balance thresholds may be adjusted based on:

• Transaction volume
• Industry classification
• Fraud ratios
• Chargeback rates
• Dispute activity
• Regulatory or card-network risk indicators
• Historical payment behavior

Failure to maintain the required balance may result in immediate suspension of Services.

3. Application of Prepaid Funds

The Company may deduct amounts owed from the Prepaid Balance without additional notice for:

• Transaction fees
• Fraud screening charges
• API usage
• Retry or reprocessing attempts
• Third-party data or identity checks
• Chargeback-related administrative costs
• Recovery of unpaid invoices

The Client authorizes the Company to apply funds in any order the Company deems appropriate.

4. Risk Reserve

In addition to prepaid funding, the Company may establish a rolling or fixed reserve (“Reserve”) to mitigate financial exposure associated with:

• Elevated fraud rates
• Excessive chargebacks
• Card network monitoring program thresholds
• Regulatory investigations
• High-risk merchant categories
• Sudden transaction spikes

Reserve funds may be:

• Held for a defined rolling period;
• Increased or extended at the Company’s discretion;
• Applied against outstanding balances, chargebacks, or losses.

Reserve funds are not interest-bearing unless required by law.

5. Refund of Prepaid Funds

Unused Prepaid Balances may be refunded upon written request, provided that:

• All outstanding fees have been satisfied;
• No active disputes, investigations, or chargebacks are pending;
• No risk exposure remains;
• Any Reserve requirements have been fulfilled.

The Company may delay refund of remaining balances for a reasonable period (e.g., up to 90–180 days) to account for latent chargeback risk.

Refunds, if approved, will be issued to the original funding source unless otherwise required by law.

6. No Obligation to Extend Credit

Nothing in this Policy shall be interpreted as extending credit. The Company is not obligated to process transactions without sufficient prepaid funds.